Abstract
Masyarakat saat ini membutuhkan pelayanan kesehatan jiwa tidak hanya di RS Jiwa namun juga tersedia ditengah mereka.Klinik Pelayanan dan Penelitian Kesehatan Jiwa Masyarakat (KP2KJM), Universitas Muhammadiyah Kalimantan Timur, hadir sebagai wadahpelayanan bagi masyarakat yang sehat, resiko, maupun gangguan jiwa dan berada dilingkungan kampus.Penelitian ini bertujuan mengetahui gambaran kepuasan pasien terhadap pelayanan di Klinik Penelitian dan Pelayanan Kesehatan Jiwa Jenis penelitian yang digunakan adalah deskriptif.Populasi dalam penelitian ini adalah semua pasien yang berkunjung diKlinik selama tahun 2018.Tekhnik sampling yang digunakan adalah accidental samplingsebanyak378responden.Tekhnik pengambilan data dengan kuisionerdimensi RATER (Reliability, Assurance, Tangible, Emphaty, dan Responsiveness).Analisadata yang dilakukan adalah univariat dengan menggunakan tabel frekuensi.Hasil penelitian didapatkan pada dimensi layanan Assurance danEmphaty pada semua variable responden memberikan penilaian pelayanan sangat puas. Rekomendasi dari penelitian ini pada dimensi layanan Reliability, Tangible danResponsiveness oleh pihak manajemen klinik perlu mendapat perhatian serius untuk ditingkatkan menjadi penilaian pelayanan sangat puas oleh responden.
Nowadays, people need mental health services not only in the mental hospital but also available in their midst. The Community Psychiatric Nursing Services and Research Clinic (KP2KJM), Universitas Muhammadiyah Kalimantan Timur is present as center for services for people who are healthy, at risk, as well as mental disorders that location at campus environment. This study aims to determine the description of patient satisfaction with services in the Community Psychiatric Nursing Services and Research Clinic. Desaign of research used is descriptive. The population in this study was all patients who visited the clinic during 2018. The sampling technique used was accidental sampling of 378 respondents. Data collection techniques with the RATER dimension questionnaire (Reliability, Assurance, Tangible, Emphaty, and Responsiveness. Analysis data is conducted by univariate using frequency tables. The results obtained in the dimensions of service Assurance and Empathy on all variable respondents gave a very satisfied service assessment. Recommendations from this study on the dimensions of service Reliability, Tangible and Responsiveness by the clinic management need to get serious attention to be upgraded to an assessment of services very satisfied by respondents.